Forethought

AI platform automates & optimizes support ticket lifecycle

Pricing

Paid$ 29/mo

About Forethought

SupportGPT™ by Forethought is an AI-based platform that streamlines and improves customer support procedures through its generative capabilities.

11 features

Forethought's SupportGPT™ is an AI-powered platform that offers efficient and cost-effective customer support solutions across various industries. Here are the key features and use cases of the platform:
Features:
Solve: Automates answers to common questions across any channel
Triage: Enriches cases with sentiment and intent, prioritizing and routing based on urgency
Assist: Empowers agents with relevant knowledge and suggested responses using generative AI
Discover: Measures ROI, identifies and resolves gaps, and tracks performance in real-time
Use Cases:
E-commerce: Streamlining customer service for online retailers
SaaS: Enhancing support processes for software service providers
FinTech: Improving customer experience in the financial technology sector
Overall, Forethought's SupportGPT™ is an ideal solution for businesses looking to streamline their customer support processes and improve customer experience.

4 use cases

E-commerce: Simplifying customer service for online sellers
SaaS: Optimizing support procedures for software service providers
FinTech: Elevating customer satisfaction in the financial technology industry
In general, Forethought's AI platform provides effective and affordable customer support solutions for various sectors.

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