Tekst.ai
Boost your customer support with AI
Pricing
Contact for Pricing$ 9/mo
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Tool Info
Rating: N/A (0 reviews)
Date Added: June 10, 2023
Categories
Customer SupportAutomation Ai
What is Tekst.ai?
Revamp your customer support procedures with automation powered by AI that resolves typical cases, labels, ranks, and directs incoming tickets. By utilizing a personalized AI designed to fit your organization's requirements, you can simplify your support system, enhance efficiency, and lower expenses.
Key Features and Benefits
- Automated Customer Service: Implement a personalized AI solution to handle common customer inquiries and FAQs automatically.
- Ticket Tagging and Prioritization: Automatically tag and prioritize incoming tickets based on topics or importance, resulting in faster response times.
- Cost Optimization: Automate the resolution of recurring questions with similar answers, freeing up agents to focus on more complex issues.
- Contextual AI Training: Train the AI using past data, current routing behavior, and context specific to your company, enhancing its effectiveness.
- Monitoring and Analysis: Gain valuable insights into your email and ticket handling processes through detailed dashboards, enabling continuous improvement.
- File Detection and Routing: Detect file types and predict, prioritize, and route them accordingly, streamlining support for file-based inquiries.
Use Cases
- Streamlined Ticket Handling: Automate common cases, allowing AI to resolve FAQs and specialize agents for complex issues.
- Cost Reduction: Automate responses to recurring questions, optimizing agent workload and reducing the cost per ticket.
- Prioritized Response: Utilize topic-based prioritization to ensure important tickets receive prompt attention.
- Data Analysis and Improvement: Monitor and analyze support operations through comprehensive dashboards to optimize efficiency.
- Streamlined File-based Support: Automatically detect and route files, enhancing scalability and efficiency in handling file-related inquiries.
- Faster customer service
- Reduced costs
- Enhanced productivity in support operations
- Leveraging AI automation
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