Eesel AI
Eesel AI is an AI agent platform for customer support automation and knowledge management. Ideal for support teams, it helps automate ticket resolution and internal queries.
About Eesel AI
Eesel AI is an AI platform that helps customer support teams and IT departments achieve 24/7 automated resolution without manual drafting.
The platform functions as a sophisticated AI layer that sits on top of existing helpdesks like Zendesk and Intercom. By indexing documents from Google Docs, Notion, and Slack, it creates a unified knowledge base. It uses a retrieval-augmented generation architecture to ensure responses are grounded in verified data. Unlike basic chatbots, Eesel AI acts as an AI Copilot for agents or a fully autonomous AI Agent for customers.
The system handles 1,000 to 3,000 monthly interactions depending on the plan selected. It supports over 80 languages and allows for 25MB PDF uploads for training purposes. Security is prioritized with SOC2 Type II certification and GDPR compliance, making it a robust solution for enterprises needing secure data handling and reliable automated communication.
Browser / Automation – Chrome Extension / API-driven Toolchain – OpenAI GPT-4o / Pinecone Vector Database
Capabilities – Multi-lingual support for 80+ languages, 25MB PDF ingestion, SOC2 compliance
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Who is using Eesel AI?
Key Features
- AI Copilot for Helpdesk
- Autonomous AI Agent
- 80+ Language Support
- Zendesk and Intercom Integration
- SOC2 Type II Compliance
- Past Ticket Training
- 25MB PDF File Limit
Use Cases
- Automating repetitive customer support tickets
- Creating an internal company knowledge base for Slack
- Drafting responses for helpdesk agents in real-time
- Scaling support coverage to 80+ languages without new hires
